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Decorative DVD Case - Paris Custom (Read 10006 times)
May 27th, 2011 at 8:24am

DG   Offline
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DiscSox Media Storage

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Has anyone else purchased these cases? I received mine approximately two weeks ago, and on each case the right clasps have broken off (completely fell apart.)

According to the website, it's too late for me to report the issue to Customer Service (within three days of delivery.) The shipping boxes arrived in fine condition.

Has anyone else encountered this issue? If so, how did you fix the latches?
 
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Reply #1 - May 27th, 2011 at 11:55am

Forum Admin   Offline
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DiscSox are forever
DiscSox Admin Land

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Hi DG,
We apologize for the issues with the cases. We never experienced these problems before.

A representative has already tried to contact you.
We will resolved the problem promptly.

Cheers,

Marcello
 
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Reply #2 - Jun 13th, 2011 at 11:58am

DG   Offline
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DiscSox Media Storage

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Just a quick thank you for the fast response and excellent customer service. I highly recommend your products and your company!  Smiley
 
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